Refund requests must be submitted within 30 days of reaching the 90-day mark, calculated from the date of your first eligible purchase. Claims submitted after this window cannot be honoured.

To submit a claim, you must provide timestamped, unfiltered, unedited photos taken before starting (Day 1, prior to first use) and at the 90-day point (Day 90).

Photos must be clear and include your front hairline, top/scalp/part line, and back/crown. Photos should be taken in similar lighting and angles where possible.

To qualify, you need a minimum of 2 tubs of Perfect Hair Gummies covering the full 90 days - either bought together, or through an unbroken monthly subscription.

The guarantee doesn't apply if there's a long gap between purchases. Buying 1 tub, stopping, then claiming at Day 90 won't qualify because you haven't taken the gummies daily across the full period.

Unsure if your order history meets this? Email us before Day 90 and we'll check.

Claims may be declined if we suspect misuse or inconsistent usage. Our guarantee supports hair wellness — it doesn't apply where hair loss is caused by underlying medical conditions. If you have sudden, severe, or patchy hair loss, please speak with a healthcare professional.

Email rheya@tryrheya.com with your order numbers, your timestamped photos (before + Day 90), and a brief note about your routine (how often you took your gummies). We'll review your claim and respond as quickly as possible.