Return Policy
Changed your mind? We've got you. Here's everything you need to know about returns, exchanges, and refunds.
Return window
14 days from delivery
Item condition
Still sealed, unopened, and in its original packaging
How to start a return
Email rheya@tryrheya.com
Damages and issues
Please inspect your order on arrival and contact us right away if your item is defective, damaged, or incorrect, so we can sort it out and make it right.
Exceptions / non-returnable items
Unfortunately, we can't refund or return items that have been opened or used. We're also unable to accept returns for items bought with gift cards.
Refunds
We'll notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us.
Returns without prior approval
Items sent back to us without first requesting a return will not be accepted. Always email us first to start a return.
Still have questions?
Email us anytime at rheya@tryrheya.com
